We’re here to help! Whether you have questions about sizing, need order assistance, or just want to say hello, we’d love to hear from you.
Get in Touch
Email Us
General Inquiries: support@tias-lingerie.com Order Support: orders@tias-lingerie.com Returns: returns@tias-lingerie.com
All emails are answered within 24-48 hours during business days
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM EST Saturday: 10:00 AM – 4:00 PM EST Sunday: Closed
Quick Answers
Order Questions
- Where’s my order? Check your email for tracking information
- Can I change my order? Contact us within 2 hours of placing your order
- Do you ship internationally? We ship to Canada and select countries
Product Questions
- Need sizing help? Check our Size Guide or email us
- Item out of stock? Join our waitlist for restock notifications
- Looking for something specific? We’re happy to help you find it
Returns & Exchanges
- 30-day return window
- Items must be unworn with tags
- See our full Return Policy for details
Mailing Address
Tia’s Lingerie 6121 Misty Creek Dr Loveland, Ohio 45140 United States
Note: This is our business address. We do not accept in-person visits or pickups at this location.
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We Value Your Privacy
All communications are kept strictly confidential. We never share your information with third parties. Your privacy is protected by our comprehensive Privacy Policy.
Response Times
We strive to respond to all inquiries promptly:
- Email: Within 24-48 hours
- Orders: Processed within 1-3 business days
- Returns: Processed within 3-5 business days of receipt
Feedback Welcome
Your feedback helps us improve! Whether it’s a compliment, suggestion, or concern, we want to hear from you. Every message is read and appreciated.
Thank you for choosing Tia’s Lingerie – Where Elegance Meets Comfort