Last Updated: December 2024
At Tia’s Lingerie, your satisfaction is our priority. We understand that ordering intimate apparel online can be challenging, which is why we’ve created a fair and transparent return policy to ensure your shopping experience is worry-free.
30-Day Return Window
You have 30 days from the date of delivery to initiate a return. Items must be returned within 14 days of receiving your return authorization.
Eligible Items for Return
Returnable Items
The following items may be returned for a refund or exchange:
- Unworn items with tags attached – Items must be in original condition
- Items in original packaging – All original packaging must be intact
- Non-intimate items – Robes, sleepwear, and accessories
- Defective or incorrect items – We’ll cover return shipping for our errors
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened:
- Panties, thongs, and G-strings (if hygiene seal is broken)
- Bodysuits and teddies (if hygiene seal is broken)
- Hosiery and stockings (once opened)
- Sale or clearance items marked as “Final Sale”
- Items without original tags or packaging
How to Return an Item
Step 1: Request a Return Authorization
Email us at support@tias-lingerie.com with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer a refund or exchange
Step 2: Receive Your Return Authorization
Within 24-48 hours, we’ll email you a Return Authorization (RA) number and instructions.
Step 3: Pack Your Return
- Include the RA number on the outside of the package
- Include all original tags and packaging
- Include a copy of your order confirmation
Step 4: Ship Your Return
- Ship to the address provided in your return authorization
- We recommend using a trackable shipping service
- Keep your tracking number for your records
Refund Processing
Refund Timeline
- Inspection: 2-3 business days after we receive your return
- Processing: 3-5 business days after approval
- Credit to Account: 5-10 business days (depending on your payment method)
Refund Amount
- Full Refund: Unworn items with tags, returned within 30 days
- Partial Refund: Items returned without original packaging (10% restocking fee)
- Shipping Costs: Original shipping is free, so no deduction from refunds
Exchanges
Size Exchanges
We’re happy to exchange items for a different size:
- Same item, different size only
- Subject to availability
- Difference in price will be charged or refunded
- Customer covers return shipping (except for our errors)
Style Exchanges
To exchange for a different style:
- Return original item for refund
- Place new order for desired item
- This ensures you receive your new item quickly
Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact us immediately at support@tias-lingerie.com
- Include photos of the defective/incorrect item
- We’ll provide a prepaid return label
- Choose between full refund or replacement
- No restocking fees apply
International Returns
For international orders:
- Customer is responsible for return shipping costs
- We cannot refund customs fees or duties
- Items must clear customs to be processed
- Allow additional time for international shipping
Gift Returns
Items purchased as gifts can be returned:
- Gift recipient can initiate return with order number
- Refund will be issued to original payment method
- Store credit available upon request
Sale and Clearance Items
- Items marked “Final Sale” cannot be returned
- Regular sale items (not marked Final Sale) follow standard return policy
- Check product page for specific return eligibility
Damaged During Shipping
If your item arrives damaged:
- Do not discard packaging
- Take photos of damage and packaging
- Contact us within 48 hours of delivery
- We’ll file a claim with the carrier and send replacement
Store Credit Option
Instead of a refund, you may choose store credit:
- Store credit = full purchase price
- Store credit never expires
- Can be used for any future purchase
- Non-transferable
Important Notes
Hygiene and Safety
We take hygiene seriously. All returned items are inspected. Items that show signs of wear, washing, or alteration cannot be accepted for return.
Original Payment Method
Refunds are issued to the original payment method only. We cannot refund to a different card or account.
Processing Delays
During peak seasons (holidays, sales), processing times may be extended. We’ll notify you of any delays.
Contact Us
Questions about returns? We’re here to help!
Email: support@tias-lingerie.com Response Time: Within 24-48 hours Include: Order number and specific questions
Mailing Address for Returns: Will be provided with your Return Authorization
We reserve the right to refuse returns that don’t meet our policy requirements or show signs of wear or damage not related to shipping.