FREE Shipping on All Orders!
At Tia’s Lingerie, we’re excited to offer FREE SHIPPING on all orders! We work hard to process and ship your items quickly while ensuring they arrive in perfect condition.
Processing Time
Standard Processing: 1-3 business days
- Orders placed before 2 PM EST on business days typically ship same or next day
- Orders placed after 2 PM EST or on weekends ship the next business day
- During sales or holidays, processing may take up to 5 business days
Shipping Options & Delivery Times
Domestic Shipping (United States)
Standard Shipping – Always FREE!
- Cost: FREE on all orders
- Delivery: 7-15 business days
- Carrier: USPS or shipping partner
- Tracking: Yes, always included
Express Shipping
- Cost: $11.50
- Delivery: 3-7 business days
- Carrier: USPS Priority or shipping partner
- Tracking: Yes
Rush Shipping
- Cost: $21.50
- Delivery: 1-3 business days
- Carrier: Express service
- Tracking: Yes
- Note: Order must be placed before 12 PM EST
International Shipping
We currently ship to select international destinations:
Canada
- Cost: $16.50
- Delivery: 10-20 business days
- Note: Customer responsible for duties/taxes
Other International
- Please contact us for availability and rates
- Email: support@tias-lingerie.com
Shipping Zones
FREE Shipping to All US Addresses!
- All 50 US States
- APO/FPO addresses
- US Territories
- No minimum order required!
Expedited Zones
Express and Rush shipping available to:
- Continental United States
- Alaska and Hawaii (additional 1-2 days)
Discreet Packaging
Your Privacy Matters
- All orders ship in plain, unmarked packages
- No company name or product description on exterior
- Return address shows only our fulfillment center
- Billing appears as “TL Online Store” on statements
Package Details
- Plain poly mailers or boxes
- No promotional materials on outside
- Secure, tamper-evident packaging
- Environmental-friendly materials when possible
Order Tracking
How to Track Your Order
- Check your email for shipping confirmation
- Click the tracking link provided
- Or visit our website and enter your order number
- Track directly on carrier’s website
Tracking Updates
- “Label Created” – Order is being prepared
- “In Transit” – Package is on its way
- “Out for Delivery” – Arriving today
- “Delivered” – Check your delivery location
Delivery Information
Delivery Attempts
- Most packages do not require signature
- Carrier typically makes 1-3 delivery attempts
- Check with carrier for redelivery options
Delivery Locations
We deliver to:
- Residential addresses
- Business addresses
- PO Boxes (USPS only)
- APO/FPO addresses
- Parcel lockers
We cannot deliver to:
- Freight forwarders (without prior approval)
- Hotels (unless extended stay)
- Incorrect or incomplete addresses
Special Shipping Situations
Pre-Orders
- Ships when all items are available
- Estimated ship date provided at checkout
- Email updates if dates change
Split Shipments
Some orders may arrive in multiple packages:
- Different supplier locations
- Item availability
- No additional shipping charges
Holiday Shipping
- Order early during peak seasons
- Check our holiday shipping deadlines
- Express shipping recommended for last-minute gifts
Shipping Address Changes
Before Shipment
- Contact us immediately
- Changes possible if not yet shipped
- Email: support@tias-lingerie.com
After Shipment
- Contact carrier directly with tracking number
- Package intercept may be available (fees apply)
- We cannot guarantee address changes after shipping
Lost or Delayed Packages
What to Do
- Check tracking for latest updates
- Verify shipping address
- Check with neighbors/building management
- Contact carrier with tracking number
- Contact us if issue persists
Our Resolution Process
- Investigation initiated after expected delivery date
- Carrier claim filed if necessary
- Replacement or refund offered based on situation
- Response within 24-48 hours
Customs and International Duties
International Orders
- Customer responsible for all customs fees
- Duties and taxes not included in shipping cost
- Packages may be delayed in customs
- We cannot mark items as “gift” to avoid customs
Required Documentation
- Customs declaration included
- Actual value declared
- Accurate item descriptions
- Contact information provided
Shipping Restrictions
We Cannot Ship
- Certain international locations
- Freight forwarding services (without approval)
- To addresses flagged for fraud
Restricted Items
Some items may have shipping restrictions:
- Check product page for details
- Contact us with questions
Green Shipping Initiative
We’re committed to environmental responsibility:
- Recyclable packaging materials
- Minimal packaging without compromising protection
- Carbon-neutral shipping options available
- Consolidated shipping when possible
FAQ – Shipping
Q: Can I expedite an order after it’s placed? A: Contact us immediately. If not yet shipped, we can upgrade shipping.
Q: Do you ship on weekends? A: Orders are processed Monday-Friday. Weekend orders ship next business day.
Q: Can I pick up my order? A: We don’t offer local pickup at this time.
Q: What if my package is damaged? A: Contact us immediately with photos for quick resolution.
Q: Can I combine shipping on multiple orders? A: Orders placed separately ship separately. Contact us to combine before shipping.
Contact Our Shipping Team
Questions about shipping? We’re here to help!
Email: support@tias-lingerie.com Response Time: Within 24 hours on business days
Please include:
- Order number
- Specific shipping question
- Preferred resolution
Shipping times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other factors beyond our control.